RMA Procedure

If you need to return an item to LaVision please request an Return Material Authorization (RMA) before sending it back. LaVision will provide the RMA form in return. Send the item including this RMA form. Note that LaVision will reserve the right to reject return shipments if you send items without RMA form.

Steps to send customer property back to LaVision

Personal data



Item to be returned


you can find the serial number on the LaVision label attached to the device
if you had correspondence on this matter with LaVision support already you can find the ticket number in the subject of the email

Description of problem



I have read and accepted the LaVision RMA Policy *

Please note: your service request will not be completed unless you fill out all the required fields marked with an asterisk (*).

RMA Request


Request RMA for your LaVision system.